My name is Jason Frost and I just want to voice my displeasure at your recent decisions. I have been a customer of yours for over fifteen years and despite a few headaches, I’ve been pretty happy. Recently (in the past year or so) you have made some decisions that have caused me to look at other carriers. I am one of your “grandfathered” iPhone users and it seems that instead of being appreciated for my loyalty to your company, I find myself being penalized.
Throttling, restrictions, and recently denial to FaceTime over 3G have caused me, for the first time since I’ve gotten a cell phone, to look at other companies. It would seem by your actions that you feel new customers, who will stay with you for a minimum for two years, are more valuable than a customer that has been with you for over fifteen.